Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact our customer support team immediately so we can review the issue and provide an appropriate solution.
To help us resolve the matter quickly, please include your order number, a description of the issue, and clear photos of the item and packaging when contacting us.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, special-order, or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items
Please contact us before submitting a return request if you are unsure whether your item is eligible for return.
Exchanges
The fastest way to receive a replacement item is to return the original item first. Once your return has been approved, you may place a separate order for the item you would like.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact our customer support team.